Dear Steve,

The past year I have been supporting my elderly parents-in-law deal with the death of their youngest daughter and clearing out her estate. I rang 1300rubbish, after seeing it advertised on the back of a bus and doing some internet searching. At very short notice this morning, Jeff was assigned to come and clear away the unwanted contents of the unit this afternoon. He rang to let me know how far away he was, so I could meet him there as I was travelling across town too. He was very patient with my parents-in-law who gave him contradictory directions and waited for it to be sorted out. He saw that my mother-in-law was trying to sweep the back area and he swept the area for her with his larger work broom. He systematically worked through the contents and checked to see that all was satisfactory at the end of the job. He swept out the little shed areas as well. My mother-in-law called Jeff her angel, as this very last process of cleaning out the estate, which could have been traumatic, was made very easy by Jeff’s empathy.

Please pass on my regards to Jeff and how much his professionalism and empathy was noted and appreciated.